1. Who this policy covers
This policy applies to subscriptions to AI Room Designer at airoomdesignapp.com, operated by CodeBucks, a sole proprietorship based in Gujarat, India. It forms part of our Terms of Service. Dodo Payments handles payments as merchant of record, and we coordinate eligible refunds with Dodo.
2. Monthly billing and paid trials
Subscriptions are monthly and priced in US dollars. Applicable taxes are additional and shown before payment. We show plan prices, included allowances, the initial and next charges, billing frequency and cancellation method before purchase.
Where offered, the paid trial costs US$1 plus applicable taxes, lasts 3 days and includes 5 credits shared across the team. Unused trial credits expire when the trial ends. Unless cancelled before the disclosed renewal time, it converts to your selected monthly plan at that plan's monthly price. Monthly subscriptions then renew automatically until cancelled.
Our refund rule: a payment is refundable only if no credit from that payment has been used in a successful run. Request a trial-fee refund before the 3-day trial ends, or a monthly-payment refund within 7 calendar days of the first monthly payment or a renewal. Failed or cancelled runs do not count as use. Once a credit from a payment has been used, that payment is not refunded, in full or in part. The only exceptions are the EEA and UK withdrawal right in section 6.1 and remedies the law requires for service failures or incorrect charges (section 5). Other country-specific rights are explained in section 6.
We resolve pending runs before assessing a refund; a successful run counts as use. We refund associated refundable taxes with any refund.
Any refund ends the subscription. When we make a refund, the subscription is cancelled immediately, access under it ends and any remaining credits are removed. For a trial, this also stops conversion to the monthly plan.
3. How to cancel renewal
The team owner can cancel in Settings → Billing using the cancellation control and confirmation step. Check the billing status afterwards to confirm renewal is cancelled.
If you cannot sign in or the control does not work, contact us with your account email and order or subscription reference. Do not send card numbers, security codes or sign-in links. You can also seek billing assistance through the Dodo contact shown on your receipt.
Cancel before the renewal date and time to avoid the next charge. Your billing screen shows the renewal date; contact us if you need the exact time. No reason is required. We treat an identifiable cancellation request received before renewal as timely even if processing finishes later, and correct a renewal charge caused by that delay.
Cancellation stops renewal. Access continues until the current trial or paid period ends, when unused included credits expire. Not using the Service or leaving a team does not cancel billing.
Cancellation does not delete your account or content. See the Privacy Policy to request deletion. If we delete a team owner's account, we cancel the team's subscription first.
4. Seven-day refund for an unused subscription payment
The monthly-payment option in section 2 includes the first monthly payment when a trial converts and each renewal. It excludes separate mid-period plan-upgrade charges. Signing in, browsing workflows or contacting support does not count as credit use; successful runs by any team member using credits from that payment do.
For an eligible refund, we return the payment and associated refundable taxes, and the subscription ends as described in section 2. CodeBucks charges no refund-administration fee. We may decline this voluntary benefit for substantiated fraud or deliberate repeated refund abuse.
5. Failed runs, defects and incorrect charges
Failed or cancelled generation. Reserved credits are released back to their original period, subject to its expiry. This is a credit adjustment, not automatically a cash refund or an extension of the period. Contact us if an error leaves you without the Service you paid for.
A result you dislike. AI results vary. A completed result that does not match your taste is not automatically eligible for a refund after credits have been used. You can report it for review; we may offer a rerun or replacement credits.
Duplicate or incorrect charges. Contact us or Dodo promptly with payment references. We investigate and correct verified duplicate, incorrect or unauthorised charges as required. Do not delay time-sensitive requests to your bank while waiting for us.
Non-delivery and material service failures. For defective, undelivered or materially misdescribed services, we provide the repair, repeat performance, price reduction, termination, refund or other remedy required by law. We will not substitute credits for a cash refund you are legally entitled to unless you freely agree.
Outside the refund grounds in this policy or applicable law, there is no automatic prorated refund for an unused part of a month, expired credits, cancellation after use or forgetting to cancel. We may consider exceptional circumstances individually.
6. Country-specific consumer rights
6.1 European Economic Area and United Kingdom
Consumers resident in the European Economic Area (EEA) or United Kingdom (UK) may withdraw from their subscription agreement within 14 days after the day it is concluded, without giving a reason. If the subscription starts with a trial, the agreement is concluded when you purchase the trial.
Before each charge (your first checkout, ending a trial early or upgrading your plan), you tick a box confirming that your plan starts now, that credits you use aren't refundable, and that where the law lets you withdraw, you are refunded for unused credits. If you withdraw within the 14-day period:
- No credits used: we refund all payments made under the agreement.
- Credits used: we refund the unused share. Each billing period counts as one purchase: the plan price plus any upgrade charge in that period. The unused share is the credits not used in successful runs before we receive your notice, divided by the credits granted in that period. For example, if 40 of 100 credits were used, we refund 60% of what you paid for that period. Tax is refunded in the same share, and we round in your favour.
This partial refund is available only to EEA and UK consumers withdrawing within the 14-day period. As with any refund, the subscription is cancelled immediately, access under it ends and remaining credits are removed. We arrange reimbursement without undue delay and no later than 14 days after receiving your notice, using the original payment method unless you expressly agree otherwise, without an additional refund fee. Bank posting times may vary.
Neither trial conversion nor monthly renewal starts a new withdrawal period unless applicable law provides one, for example on renewal, a price change, a new agreement or missing pre-contract information.
To withdraw, use the in-app support form (sign-in required) or email us; see contact us. Include a clear withdrawal statement, your account email, purchase date and order reference. No special form is required. You may use:
I wish to withdraw from my AI Room Designer subscription agreement entered into on [purchase date]. My account email is [your account email], my order reference is [order reference], my name is [your name], and today's date is [today's date].
You may send notice to CodeBucks or the seller identified on your receipt; we will coordinate with Dodo.
6.2 India
Applicable Indian consumer law provides remedies for deficient services, unfair trade practices, misleading descriptions and incorrect charges. To raise a grievance, contact us.
6.3 Australia and other countries
Consumer laws in your country may give you further rights, and those mandatory consumer rights take priority over this policy.
7. How to request a refund
Use the in-app support form (sign-in required) or contact us. Include your account email, payment reference, payment date and a short explanation; for withdrawal, a clear withdrawal statement is enough. We may request proportionate information to verify the purchase and your authority, but not unnecessary identity documents or complete payment-card details.
Our normal initial-response target is two business days. We follow applicable acknowledgement, decision and repayment deadlines. Approved refunds are coordinated through Dodo to the original payment method unless another lawful arrangement is agreed. We confirm processing and explain known delays; bank posting times are outside our control.
Refunds generally return the original USD amount and associated refundable taxes. Exchange-rate differences and separate bank fees are outside our control.
You may exercise a lawful chargeback, regulator complaint or court remedy directly. Do not seek duplicate recovery for the same loss. We may take proportionate action against proven fraud without penalising a good-faith complaint.
8. Changes and contact
We post changes with a revised date. Changes will not retrospectively reduce rights attached to an existing purchase, and any more favourable purchase-specific promise applies.
Operator: CodeBucks, sole proprietorship, Gujarat, India.
Refunds, cancellation, support and grievances: the Proprietor, CodeBucks — support@airoomdesignapp.com.